Our First Merchant: Six Months with Riviera Prawning
Riviera Prawning became VOUCHIA's first merchant in April 2026. What began with zero followers became a community of 1,714 by our 28 September snapshot. More importantly, working alongside the team helped turn everyday operational needs into better tools.
A community taking shape
New merchant-customer relationships created each month, not exact month-end follower balances. April started at zero; the merchant counter recorded 1,714 followers on 28 September. Relationships may later be unfollowed or corrected; September is incomplete.
Customers who visited more than once
Percentage of that month's visiting customers who checked in on at least two separate Singapore-calendar days that month. April: 1 of 1 (too small to compare); May: 8/121; June: 71/515; July: 69/440; August: 83/494; September: 63/424 through 28 September. These are observed check-ins, not proof that any feature caused repeat visits.
The road from April to September
April — Riviera Prawning joined as our first merchant. We began recording its customer relationships and the earliest check-ins, learning how a busy prawning venue actually works.
May — More customer visits and relationships entered the system. The practical focus was getting digital check-ins and merchant-customer records into daily use.
June — Riviera's growing audience and social posts showed how a merchant could bring offers and customer activity together. Across VOUCHIA, voucher claiming and follow-on customer relationships continued to develop.
July — A 30 July session revealed vouchers issued under the wrong type. We corrected those records and kept the merchant's voucher totals accurate. Digital voucher operations were becoming a real-world workflow, not just a demo.
August — Riviera staff needed to issue the same voucher again shortly after an earlier batch. Their request led to a confirmation step: accidental double-taps still trigger a warning, while intentional re-issues can proceed.
September — The Regular Customers Report arrived, with Super, Weekly, Monthly and Lost Regular groups and a way for merchant admins to reach out personally. Riviera was the first merchant considered for this flow. The month's repeat-visit rate is still provisional and lower than August's.
Built by listening
The steady progress here is in the product and the partnership—not a claim that every metric rose every month. Thank you, Riviera Prawning, for putting VOUCHIA to work and telling us what needed to change.
Grow with your regulars
See how VOUCHIA helps merchants understand visits, share offers and care for returning customers.